This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.

Commonly Asked Questions:

Q. What age must one be to rent an E-Scooter?

A. Age 18+ with a valid Driver's License.

Q. Do I need a motorcycle license to drive the E-Scooter?

A. No, in the case of rental agencies of 72 hours or less, all one needs is a valid driver's license.

Q:  Must I have scooter experience to rent one?

A:  No, however some recent two wheel experience is a must: Bicycle, Electric Bicycle, Motorcycle, Mopeds all contain transferable skills such as balance.

Q: How many riders may I have on an E-Scooter?

A.  These low power scooters provide only one seat and one foot rest and as such may only accommodate one rider

Q. Can the e-scooter be driven to Pebble Beach/ 17-Mile Drive?

A. Unfortunately, at this time, Pebble Beach does not allow visitors to drive Motorcycles or Scooters on their streets, please contact the Pebble Beach Company for more information.

Q. How fast do the E-Scooters go?

A. Two Wheel Tours features the GenZe E-Scooter can reach speeds of up to 30 MPH which is perfect on the streets of Monterey and Pacific Grove as most streets are at that speed limit.

Q. Is the E-Scooter hard to drive?

A. The E-Scooter is easy to drive, it is easier than trying to balance on top of a bicycle, there is no clutch and has a rear hub electric motor and at 4 mph the centrifugal force keeps the E-Scooter upright and moving.

Q. Where is Two Wheel Tours located?

A. Two Wheel Tours can be found on Wave Street just three blocks from the Monterey Bay Aquarium (from the Aquarium drive up David one block to Wave Street, turn left and drive 2 1/2 blocks just before Hoffman on your right side).

Q. What is included in the rental?

A.  In every E-Scooter rental there is a helmet, helmet lock, choice of tour route(s) and optional binoculars.  Car auto liability does not cover Motorcycle or E-Scooter Liability so Two Wheel Tours will direct riders to where they can acquire Auto Liability insurance.  The cost at this time is $15 for a 24-hour policy